FAQ's
Do you have a shop where I can view some of the pieces?
We do not have a showroom, however we are looking to confirm a handful of high street stockists in the UK. We will update the website with this information once it is available.
We also offer free paint samples so that you can see the colours and finishes, see 'Order a Sample' section.
Can you deliver overseas?
We currently only deliver within the UK, however we shall be introducing worldwide shipping in the New Year. We are more than happy to work with your shipping or delivery company and can make arrangements to deliver directly to them.
Can we collect our furniture?
Furniture can be collected from our storage premises in Luton, by appointment only as there are limited opening times.
What is the furniture made from?
Our furniture is made from solid mahogany wood. Where there are any carvings or intricate features, the artisans use a soft wood to achieve the finished result.
Why do I have to wait several weeks for my order?
We hold stock of the furniture at our warehouse in Luton. When furniture is out of stock we need to order it from our warehouse overseas, where it is hand made and hand finished. In order to acheive fine quality furniture, the process can take a number of weeks and is not unusual in the furniture industry.
What is your returns policy?
We adhere to statutory law, which states that any standard goods bought over the Internet can be returned, (in the condition that they have been delivered) with a full refund within 7 days of receipt of the goods. However, any goods that have been personalised (e.g Paint/Wood finishes that differ from the standard finish stated) are non refundable. Please note, we are unable to refund the cost of delivery and we must charge you an additional call-out fee to come and collect the goods (this charge will not exceed your delivery charge). Goods must be returned in the packaging they were delivered in in order to avoid damages and to be eligible for a refund. For more information please see our 'Terms & Conditions'.
Cost of the call?
Cost of call is 3-4p per minute depending on the callers telecom supplier.
What happens if I receive any damaged goods?
In this unlikely event, you must simply inform us within 24 hours of receipt of the goods of any damages. We will then endeavour to collect the damaged goods and replace them at no extra charge as soon as possible.
How does the furniture arrive - flat-pack or assembled?
None of our furniture is flat-packed but there are some pieces, which may require basic assembly. For instance our beds will need their side-rails screwed into the headboard and footboard. For assistance with any furniture assembly, please see our delivery section.
Do you install the furniture in my room of choice?
We deliver to the ground floor only, to the room of your choice (unless access is difficult or unsafe), therefore, please ensure access to these rooms are clear of any obstacles or fragile objects. If you require assembly, this is possible at an additional charge of only £25 (per 30 minutes).
Do you sell to the trade?
Yes, we are more than happy to sell to the trade, please contact us for more information.
Do you have a brochure?
Our brochure is in development, however, please join our mailing list for a copy of the brochure when it has been published. Our mailing list will also give you regular updates on new products and latest information on special offers!